Rebourne BV
This Returns Policy applies to products sold by Rebourne BV (“Rebourne”) and is subject to the applicable Terms and Conditions of Sale. Rebourne sells exclusively to business customers. The contractual relationship remains solely between Rebourne and the Customer.
1. Order Cancellations
- Orders may only be cancelled with prior written approval from Rebourne.
- Orders that have entered production or have been prepared for shipment cannot be cancelled.
- Custom-made, cut-to-length or special-order products cannot be cancelled once production has started.
- Approved cancellations may be subject to reasonable costs for work performed or materials committed.
2. Inspection Upon Delivery
- Goods must be inspected immediately upon delivery.
- Visible damage or shortages must be noted on the transport document at delivery.
- Claims must be submitted in writing within ten (10) days of delivery.
- Where goods are shipped directly to a third party at the Customer’s request, the Customer remains fully responsible for ensuring compliance with these requirements.
- If transport is arranged by the Customer or a third party, freight claims must be filed directly with the carrier.
3. Non-Warranty Returns
Returns require prior written authorization (RMA) issued by Rebourne to its contractual Customer and must be requested within thirty (30) days of shipment.
Returned products must be:
- Unused
- Undamaged
- In original packaging
- In resalable condition
Products that have been installed, resold or put into use are not eligible for return.The following products are non-returnable:
- Custom-made products
- Cut-to-length products
- Special-order products
- Clearance or final-sale items
Returns are at the Customer’s risk and expense.
Where products were delivered directly to a third party, physical return may occur from that location; however, all return requests and authorizations must be coordinated through the Customer.
Accepted returns are subject to:
- A restocking fee of ten percent (10%) of the invoiced value
- Deduction of any related transport or handling costs
Credit is issued exclusively to the Customer.
4. Transport Damage
- Delivery is Ex-Works (EXW), Tessender-Ham, Belgium.
- Risk transfers when the goods leave the Rebourne premises.
- if Rebourne arranges transport on behalf of the Customer, any visible damage must be documented at delivery and notified without delay.
5. Credits
Returned goods are inspected upon receipt. If approved:
- A credit note will be issued to the Customer for the accepted products
- Applicable restocking fees and related costs will be deducted
Credit notes may be used to offset future invoices.
No monetary refunds are provided.